Terms of use

Effective from November 10, 2026. · 6 min read

In short

You buy a key to a third-party program for the chosen term.
One key — one PC. Keys may not be shared or resold.
Before paying, check the product status and system requirements — that is on you.
We refund only if you were charged twice, the key did not arrive or you got the wrong product. A ban or a change of mind is not a reason for a refund.
Any question — use the support chat on the site, we look at every case.

01 About this document

These are the terms of Playmate Market (playmate-market.online). They apply to purchases on the site, on the payment page and in our FunPay offers.
Buyers must be adults or otherwise responsible for their own purchases under the law of their country.
By paying for an order or ticking the box on a product page you accept these terms.
We may change the terms. A new version is published on this page with its date; paid orders follow the version in force at the time of payment.

A key (activation code) — the right to use a third-party program for the chosen term.
We do not develop the programs: we pick working products, track their status, sell keys and help with launching.
A key is usually bound to one PC (by hardware, HWID), unless the product card says otherwise.
The term starts when the key is activated, unless the product description says otherwise.

Sharing, reselling, gifting or renting out a key. The developer may block such a key; there is no refund then.
Cracking, taking apart or modifying the program or loader.
Publishing the key, loader or program files.
Videos and streams are fine — just do not show the key or share files.

Check the status: “Working” — you can buy, “Updating” — better wait for the update.
Read the “Requirements” tab: Windows version, CPU, window mode, Secure Boot, virtualization, key region.
Make sure you picked the right game, product and term.
A PC that does not meet the requirements or a wrong product is not a reason for a refund.

The key is issued right after payment: on FunPay — in the order chat, on the payment page — to the email you entered there.
At the time of purchase the product works with the current game version if its status is “Working”.
After a game update the program may not work for a while — usually from a few hours to a day, rarely longer. Many developers extend keys for the downtime; if yours was not extended, write to us and we will help.
We help with launching and answer in the support chat as fast as we can.
We do not share your data with anyone except those needed to complete the order (FunPay, the payment service, the key supplier).

That there will be no bans. Third-party programs break the rules of most games, and the risk of a ban is always there.
That it works on non-standard systems: stripped or “lite” Windows builds, virtual machines, other cheats, overlays and “optimizers” running at the same time.
That a banned game account or items can be restored: we have no access to game developers.
The same result on any hardware: the description shows how the product normally works.

We refund only in three cases:

Our liability is limited to the amount you paid for the specific order.
We are not liable for indirect losses: lost profit, bans, lost accounts or items.
If work is stopped by things outside our control (hosting or payment outage, an attack on the site), deadlines move, but the order is completed as soon as everything is back.

First write to the support chat on the site (the “Support” button at the bottom of the page) with your order number or the email the key was sent to. Almost everything is solved there.
If the answer does not suit you, describe your claim in the same chat marked “Claim”. We will review it and answer within 10 days.
Disputes about FunPay orders are solved in the order chat under FunPay rules.